Orders placed before 4 PM ET on a business day ship the same day; after that they go out the next business day. Delivery takes 1–5 business days for most Canadian cities, usually 5–8 business days for rural addresses and 8–11 business days for the far north and territories — checkout shows the live estimate for your postal code. Every order gets a tracking number by email as soon as the label is created.

Yes — standard shipping is free on orders over $150. Below that, a flat rate ($12.50–$19.99) is calculated at checkout from your order total. PO Box addresses carry a $5 carrier fee, and an Express option is offered at checkout for most addresses.

Interac e-Transfer, plus credit and debit cards. Card payments run on an encrypted checkout. If you choose Interac e-Transfer, the email address to send to and the message to include (your order number) are shown on the confirmation page and in your order email.

Yes. Native Nic sells to adults 19 and over only. You confirm your age when you enter the site, and you must meet the legal minimum age for tobacco in your province or territory.

In a retail store the shelf price of cigarettes includes federal excise duty, provincial tobacco tax and several layers of distribution mark-up on top of the tobacco itself. Our cigarettes are made and sold through First Nations communities, and that pricing structure isn't layered on — which is why a pack starts at $4 and a carton of 200 at $38.88 here, with bulk tiers down to $27.99 per carton at 20+.

Yes. Every order ships in plain, unmarked packaging with nothing on the outside that says what's inside — just the courier label.

Because of the nature of tobacco products, all sales are final and we can't take back opened product. If an item arrives damaged, is missing or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo — we'll make it right with a replacement or a refund to your original payment method.

As soon as your label is created you'll get an email with the tracking number, and you can follow the parcel any time on our Track your order page. If a parcel looks stuck, message us on WhatsApp — we chase the courier for you.